If you would like to order Eventive Reader, please visit our online shop!

The price to purchase an Eventive Reader is $59.

We also have a limited number of Eventive Readers available for rental at $25 per week each (plus shipping).

We require 4 weeks in advance of your event to prepare and ship your equipment. Rentals are subject to availability. If a request is less than 4 weeks in advance, there may be an additional surcharge.

Eventive Reader is currently only available in the U.S.

For organizers in Australia, Austria, Belgium, Canada, Czechia (Czech Republic), Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland and the United Kingdom, please reach out to us via Eventive Chat support as there may be an alternative that we can arrange for you (Wisepad 3).

To turn on the Eventive Reader, press and release the power button. The status light turns on to indicate power. The Reader waits for a Bluetooth connection for five minutes before turning off.

When the Reader is connected the status LEDs on top of the reader flash four times. After connecting, the first green status light begins flashing at five second intervals. The reader stays connected to your iOS or Android device while in standby mode and automatically exits standby mode when you resume activity.

When connected, the reader automatically turns off after 10 hours of inactivity. You can turn off the reader manually by pressing and holding the power button for four seconds. You don’t need to turn off the reader to conserve power. When the reader turns off, the four LEDs light up and then turn off one by one to indicate it has turned off.

With typical usage, you only need to charge the reader fully once per day.

When the Reader is connected to a device running an Eventive app, its status light shines steady blue. If inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing at 5-second intervals. The Reader stays connected to your iOS device while in standby and automatically exits standby mode when you resume activity.

The Reader automatically turns off after 10 hours of inactivity. To turn the Reader off manually, press and hold the power button until the status light goes out. You don’t need to turn off the reader to conserve power.

With typical usage, you only need to charge the Reader once per day.

Tap Settings in the lower right corner in the Eventive Box Office app, select Eventive Reader on the Settings page, and tap Connect Reader after powering on the Reader and holding it close to the device. 

Note: If there are firmware updates to the reader that need to be installed, they will be installed at this time before the reader will connect. Firmware updates do not require any additional action or input from you, but they may take a few minutes to complete. When opening your box office, please be aware of the potential of updates to plan your opening procedures accordingly.

In Eventive Scanner app, enter Rush Line mode by tapping the credit card icon on the upper right, tap the "Tap to pair with an Eventive Reader" link at the bottom of the Rush Line page, then turn on the Reader and hold it close to the device.

You can tap an NFC enabled card or mobile device on the NFC ("tap to pay") icon on the Eventive Reader, dip and hold a chip card into the slot on the top of the reader, or swipe a mag-stripe card through the swipe slot on the back of the reader. 

When using Eventive Reader, your credit card statement descriptor is limited to 22 characters. By default, your statement descriptor is you organization name. You can create a custom statement descriptor for each event bucket in the Misc tab of the Configurator.

To charge the Stripe Reader M2 use the provided charging cable. For BBPOS Chipper 2X BT, use the included micro USB cable. Please note the USB port does not work for connecting the reader to a device — it’s only for charging.

Stripe Reader M2 (the white reader pictured above):

Battery and charging status: When the Stripe Reader M2 is on, you can press and release the power button once to check the battery level.

Connectivity and reader status: When you connect to the Stripe Reader M2, you can check the LEDs for the reader status.

Illustrations of these status lights and additional information on the Stripe M2 reader can be found here.

BBPOS Chipper 2X BT (the black reader pictured above):

Whenever the Eventive Reader is turned on, the LED located beside the power button shows the reader’s current status. This is what the lights mean:  None: The Reader is off.

Additional information about the BBPOS Chipper 2X BT can be found here.

If your Eventive Reader is not connecting within a reasonably short period of time, please try the following:

If these troubleshooting steps don’t resolve your connectivity issue, please reach out to us via the support chat in your Evenitve dashboard or reach out to Stripe via the “Contact support link” in the Stripe Support Center.