What is the experience like for customers?
Customers click Order tickets as usual, and then they are presented with an intuitive seat picker where they can easily select their desired seats.
After selecting their desired seats, customers click Continue and their selected tickets are automatically held for up to 6 minutes, during which time they can login, enter their payment details, and complete the transaction.
Do reserved seats work for Box Office orders?
Yes! When issuing a ticket for an event with reserved seating in the box office, the option to Choose seats will appear. Seats can be selected, and inventory will be instantly synced across the web and admin interface.
Can I re-assign or change seat assignments after tickets have been issued?
Yes! Easily change assigned seats by clicking the check box next to the ticket you'd like to edit, then clicking the "Bulk Actions" button. From the bulk actions drop down menu, select "Change # seats". # represents the number of seats you have selected. You can do this from an event's Tickets page (click View --> Tickets), an individual Person page, or an individual Order page.
Seat assignments can be changed in bulk, and each affected customer will receive their updated tickets via email. This is perfect for updating social distancing requirements, venue changes, accommodating special requests, and more.
What is "instant sync"?
Booked seats are instantly propagated across the Eventive system. If someone books a seat, it will instantly appear across the website as reserved and become non-selectable to other users. If a reserved seating ticket is exchanged, refunded, or deleted, that seat will instantly appear as available -- no refresh required!
What happened to Social Distancing Rules?
Social distancing was available throughout and up to the end of the recent pandemic. The tool that is used to generate seat maps has deprecated this feature and it is no longer available. We have been assured if there is a time when the tool is widely needed again, that it would be reinstated. Regrettably, it cannot be toggled on upon request.
Have a question that isn't answered here?
If you have any additional questions about seat maps and reserved seating, please reach out to our support team using the chat icon in your Eventive Dashboard.