While the “search everything” global search box at the top of your dashboard view is the most useful starting point to search for users and events by name and/or email address, for instances when you only have the 24 character “ID string” for an order, tickets, or other properties, you can track them down by pasting a structured url into the browser address bar while logged in to your eventive dashboard.
Remember, you can’t use any of the following ID codes for global search in the “search everything” box, but see below for instructions on how to search using url:
Ticket ID
Pass ID
Order ID
Person ID
Event ID
Ticket ID
The ticket ID is a string of 24 characters composed of letters and numbers that can be found on any ticket.
On a full page ticket, the ticket ID is listed immediately above the label “Ticket #”.
On a ticket formatted for ticket stock, the ticket ID is listed next to the ticket QR Code.
In the images above, the ticket ID is 662971DD6BF89E00778D7E2F.
Search for a ticket by Ticket ID
To search for a ticket by Ticket ID:
Enter the URL admin.eventive.org/tickets/ into your browser’s address bar and add the 24 character ticket ID after the last forward slash to complete the url. The resulting url should look like admin.eventive.org/tickets/TICKET_ID
Example: In the image below, ticket ID is 662971DD6BF89E00778D7E2F was added to the admin.eventive.org/tickets/to make the url admin.eventive.org/tickets/662971DD6BF89E00778D7E2F. Adding this url to the address bar opened the corresponding order in the browser with ticket 662971DD6BF89E00778D7E2F highlighted in yellow.
Order ID
The order ID is a 26 character string of letters and numbers that appears in the top left corner of an order in the Eventive Dashboard.
The order ID is also included in the order confirmation email.
In the images above, the order ID is 67044c136f9e29006d620ff2.
Search an order by Order ID
To search for an order by the Order ID:
click “All orders” in the “Global” section of your Eventive Dashboard, this will take you to https://admin.eventive.org/orders.
If the role that you have doesn’t have access to the global reports section of the Eventive dashboard, paste https://admin.eventive.org/orders in the address bar and bookmark the page for future reference.
Type the person’s 24 character Order ID following the final / in the page address to make a URL that looks like admin.eventive.org/orders/ORDER_ID - this url will take you directly to the order in your Eventive dashboard.
Example: In the image below, order ID is 67044c136f9e29006d620ff2 was added to the https://admin.eventive.org/orders/ to make the url admin.eventive.org/orders/67044c136f9e29006d620ff2. Adding this url to the address bar opened the corresponding order in the browser.
Pass ID
It is unlikely that you would be presented with a pass ID without knowing the name of the pass, the customer’s name, the customer email address or the pass bucket the pass was issued from; however, it is still possible to search by pass ID.
Search for a pass by Pass ID
Enter the URL admin.eventive.org/passes/ into your browser’s address bar and add the 24 character pass ID after the last forward slash to complete the url. The resulting url should look like admin.eventive.org/passes/PASS_ID.
If you have the Pass QR available, there is also a feature in the eventive dashboard that will allow you to scan the QR to locate the passholder account. By visiting https://admin.eventive.org/check_pass you can use your computer’s camera to scan a pass QR and it will display the passholder’s name, pass type / pass bucket and provIDe a link to the customer profile. When you click “View pass” to go to the customer profile, the pass will be highlighted yellow to help you IDentify it easily - this is helpful if the customer has more than one pass on their account.
Person ID
It is unlikely that you would be presented with a person ID without knowing the customer’s name or email address; however, it is still possible to search by person ID.
Search for a person by Person ID
To search for a person by their Person ID:
Click “All Customers” in the “Global” section of your Eventive Dashboard, this will take you to https://admin.eventive.org/people/.
If the role that you have doesn’t have access to the global reports section of the Eventive dashboard, paste https://admin.eventive.org/people/ in the address bar and bookmark the page for future reference.
Type the person’s 24 character Person ID following the final / in the page address to make a URL that looks like admin.eventive.org/people/PERSON_ID - this url will take you to the person’s customer profile in your Eventive dashboard.
Event ID
It is unlikely that you would be presented with an event ID without knowing the name of the event, the date of the event or the event bucket; however, it is still possible to search by event ID.
Search for a physical event by Event ID
To search for an event by Event ID:
Go to the physical event section of the event bucket that you suspect the event would be located in, this will take you to a page with a URL similar to admin.eventive.org/event_buckets/EVENT_BUCKET_ID/events
To the end of the URL, add a forward slash followed by the 24 character Event ID that you want to search for the resulting URL should look like admin.eventive.org/event_buckets/EVENT_BUCKET_ID/events/EVENT_ID - this url will take you to the event insights for that physical event.
Search for a virtual screening by Event ID
To search for a screening by Event ID:
Go to the virtual screening section of the event bucket that you suspect the screening would be located in, this will take you to a page with a URL similar to admin.eventive.org/event_buckets/EVENT_BUCKET_ID/virtual_festival
Click “View” in the action column next to any virtual screening, this will take you to a page with a URL similar to admin.eventive.org/event_buckets/EVENT_BUCKET_ID/virtual_festival/events/EVENT_ID
Replace the 24 character event ID at the end of the URL with the 24 character event ID of the screening that you are looking for - this url will take you to the screening insights for the virtual screening you are looking for.