Organizers sometimes encounter special or exceptional troubleshooting situations where it is necessary to turn off or suspend the ability to use a specific membership without disabling all memberships within a particular membership bucket. This is useful for managing or discontinuing individual memberships before they expire as well as discontinuing membership benefits in response to situations such as misuse, misconduct, violation of terms or any other situation that could result in the forfeiture of their membership benefits.
When deactivated, a membership can no longer be used to place new ticket orders. It also no longer appears in the "Quick order..." menu dropdown when a member clicks to order tickets or unlock a stream. By deactivating a membership, rather than deleting, the deactivated membership loses ability to function, but all of the analytics related to that membership and its use (membership sales, membership ticket analytics, etc.) are preserved.
When a membership is deactivated, physical event tickets and virtual screening admissions that have previously been ordered with the deactivated membership are not affected. If a recurring membership is deactivated, the membership will not renew.
NOTE: If it is determined that it is inappropriate for the member to keep their existing ticket reservations, you may choose to delete tickets as required.
To Deactivate a membership from a member’s account
Click “Enter Edit Mode” above the membership table on the customer profile.
Once in Edit Mode, click “deactivate” next to the membership that you need to deactivate.
Once the membership is deactivated, the membership will be displayed with a red label that shows that it is deactivated and the name of the membership will be struck through.
To Deactivate a membership (or multiple memberships) from the membership Bucket View
Click “Enter Edit Mode” at the top left corner of the screen, above the list of members.
Click “deactivate” next to the membership or memberships that you wish to deactivate.
Once the membership is deactivated, the membership will be displayed with a red label that shows that it is deactivated and the name of the membership will be struck through.
To Reactivate a membership
To reactivate a membership, enter edit mode in the customer account or in the membership bucket overview and then click “activate” next to the membership you would like to reactivate, this will bring the membership back to life and restore its benefits and functions.
Membership Expiry and Disabling Recurrence
Please note that memberships deactivate naturally when they expire (when they have no more current or upcoming Event Buckets, Physical Events or Virtual Screenings associated with their membership rules). The ability to disable a membership is for special troubleshooting circumstances and will discontinue a membership or membership’s benefits immediately.
If you are looking to stop the renewal of a membership such that it won’t renew at the end of the period of recurrence rather than deactivating the membership, change the Autorenewal Status of the membership by clicking “manage” next to the membership in the membership section of the Customer Profile or the view of the Membership membership Bucket to disable recurrence for an individual customer.