Plug the printer’s power cable and USB cable into the back of the device, and then into your power source and Windows computer.

Locate the power switch on the front of the unit and turn the device on. A blue light will appear on the top of the printer to indicate that it is on.

Your computer may not automatically detect this device as a printer. Proceed to download and install the Advanced Printer Driver.

Visit the Epson website for the Epson TM-T20iii Series printer. Enter your computer’s operating system and press “Go”.

From the available search results, click “Drivers” to open the list of available drivers.

From the list of available drivers, select and download “Advanced Printer Driver v6.07R1”

Unzip the downloaded folder, then click on APD_607R1-T20III to open the application, and select Extract All.

After extraction, click on APD_607R1-T20III to install the application.

When installation is complete, a printer settings dialog box should appear. If the dialog box does not appear, locate “EPSON APD6 - TM Printer Settings” in your windows start menu and launch the application.

In the “EPSON APD6 - TM Printer Settings” dialog box, select USB under "Port Type" in the Communication Settings box.

Click Save Settings.

Click “Test Print”. Doing a test print at this point will allow you to ensure that the computer is communicating with the printer.

Click Close to dismiss the dialog box.

Visit the Epson website for the Epson TM-T20ii Series printer. Enter your computer’s operating system and press “Go”.

From the available search results, click “Drivers” to open the list of available drivers.

From the list of available drivers, select and download “Advanced Printer Driver v5.13”

Unzip the downloaded folder, then click on APD_513_T20II_EWM to open the application, and select Extract All.

After extraction, click on APD_513-T20II to install the application.

When installation is complete, a printer settings dialog box should appear. If the dialog box does not appear, locate “EPSON APD5 - Register, change or delete TM Printer” in your windows start menu and launch the application.

In the “Register Change and Delete EPSON ™ Printer” dialog box, select USB under "Port Type" in the Communication Settings box.

Click Save Settings.

Click “Test Print”. Doing a test print at this point will allow you to ensure that the computer is communicating with the printer.

Click Close to dismiss the dialog box.

Go to the box office and issue yourself a ticket to print. Alternatively, you can locate any ticket on a customer account and click “Download” to the top right of the ticket table on the customer account to print the ticket.

In the print preview screen click the printer shaped “Print” icon in the top right corner of the screen to print the ticket.

In the print dialog, be sure that the Epson TM-T20iii printer is selected as the destination and choose the closest available paper size.

Click “Print”.

If the paper cutter didn’t cut, open your System “Settings” > “Bluetooth & devices” > “Printers & scanners”.

Then click on Epson TM-T20III Receipt followed by “Printing preferences”

In the Printing preferences dialog box, make sure that “Document[Feed, Cut]” is selected in the “Feed and Cut” tab. Also make sure that “Feed to cut position" and “Cutting method: Cut” are configured correctly. This will make sure that the cutter will cut in between each ticket.

Open your System “Settings” > “Bluetooth & devices” > “Printers & scanners”.

Then click on Epson TM-T20III Receipt followed by “Printing preferences”

In the Printing preferences dialog box, click the “Advanced Settings” tab followed by the “Advanced Settings” button to open the APD Utility to access the Advanced Settings.

In the ADP Utility, click on “User Defined Paper” in the menu on the left side of the app. In the “Add User Defined Paper” fields at the bottom of the right side of the app, fill in your desired paper dimensions, you might start by trying 2.5” x 6” to start. Click “Register” to save the paper configuration. Once you’ve clicked “Register” the new paper size will show up in the paper list above and the paper is ready to be used.

Return to the Eventive dashboard to print a new test ticket. You can use the same ticket that you used for the earlier test print. In the print preview dialog box, select your user defined paper size from the paper size drop down menu. Print a ticket to see if the new paper settings work for you. If you still feel that the paper size is a bit large and you would like to further adjust the paper dimensions, return to the ADP Utility and create another user defined paper. Repeat until you reach the desired print output.