Transaction fees on Passes, Physical Event Tickets and Virtual Screening Admissions
Transaction fee rates apply to paid credit card sales of tickets and passes. Fees also apply to payment methods and services such as debit, Apple Pay, Google Pay, Klarna, etc.
There are NO credit card transaction fees on free tickets or free passes, and no fees on cash or check sales.
Credit card paymentsfor tickets and pass purchases on Eventive are subject to a transaction fee. This transaction fee is made up of two components:
Credit card processing fee: This is a standard flat 2.9% + 30¢ per transaction.
Eventive ticketing fee: These fees are 2.1% of the transaction. We also charge 99¢ per item in the transaction, although for the first item in each transaction we only charge 69¢ so as to absorb the 30¢ per transaction that is part of the credit card processing fee.
On a transaction where you absorb the fees and remit them from the amount collected from the customer the total transaction fee on a paid order is 5% + 99¢.
When passing the fee along to the customer, the amount will be slightly higher as a different calculation is applied to ensure that you retain the face value of the tickets or passes that have been purchased. For a more detailed explanation of this calculation, please see “How Fees are Calculated”.
Transaction Fees for Donations and Items ("No Eventive Fee")
The "No Eventive Fee" promo (see list of rates below) applies to all donations and item bucket sales, and means that you will only pay the credit card processing fees on donations and item bucket purchases, rather than the full 5% + $0.99 transaction fee.
In other words, donations and item buckets (used to sell merch, concessions, and more) do not incur the entire 5% + $0.99 transaction fee. Rather, the fee on donations and item buckets in USD is 2.9% + $0.30, which is the Stripe portion of the transaction fee.
If an order contains both paid tickets/passes and donations/items, the "Per paid item" rate listed below applies to paid tickets/passes, and the "No Eventive Fee" rate applies to the donations/items in the order.
Fees on Refunds
We refund the Eventive portion of the transaction fee on refunded orders. However, the credit card processing fee is non-refundable. Therefore, if an order is refunded in your event bucket, you will see a negative amount equivalent to the "No Eventive Fee" rate.
Transaction fees by currency
NOTE: International credit cards incur on average an extra 1% in fees due to the currency conversion.
USD Rates
Per paid item: 5% + $0.99
“No Eventive Fee” rate: 2.90% + $0.30
Non-US cards: +1%
CAD Rates
Per paid item: 5% + CA$0.99
“No Eventive Fee” rate: 2.90% + CA$0.30
Non-CA cards: +1%
EUR Rates
Per paid item: 3.50% + €0.90
“No Eventive Fee” rate: 1.40% + €0.25
Non-EU cards: +1.50%
GBP Rates
Per paid item: 3.50% + £0.75
“No Eventive Fee” rate: 1.40% + £0.20
Non-UK cards: +1.50%
AUD Rates
Per paid item: 3.85% + A$0.99
“No Eventive Fee” rate: 1.75% + A$0.30
Non-AU cards: +1.20%
MXN Rates
Per paid item: 5.60% + MX$6.00
“No Eventive Fee” rate: 3.60% + MX$3.00
ISK Rates
Per paid item: 5% + ISK 100.00
“No Eventive Fee” rate: 3% + ISK 50.00
Non-US cards: +1%
ILS Rates
Per paid item: 5% + ₪3.25
“No Eventive Fee” rate: 2.9% + ₪1.00
Non-US cards: +1%
KRW Rates
Per paid item: 5% + ₩11.00
“No Eventive Fee” rate: 3% + ₩3.50
Non-US cards: +1%
NZD Rates
Per paid item: 5% + NZ$0.99
“No Eventive Fee” rate: 2.90% + NZ$0.30
BAM Rates
Per paid item: 5% + BAM 1.39
“No Eventive Fee” rate: 3% + BAM 0.30
Currency conversion: +1%
SEK Rates
Per paid item: 3.50% + SEK 9.50
“No Eventive Fee” rate: 1.40% + SEK 1.80
Non-EU cards: +1.50%
CLP Rates
Per paid item: 5% + CLP 7.50
“No Eventive Fee” rate: 3% + CLP 3.00
Currency conversion: +1%
NOK Rates
Per paid item: 3.50% + NOK 10.00
“No Eventive Fee” rate: 2.40% + NOK 2.00
Non-Norwegian cards: +0.50%
ZAR Rates
Per paid item: 5% + ZAR 17.00
“No Eventive Fee” rate: 3% + ZAR 7.00
Currency conversion: +1%
Learn more in our Guide to Understanding the Financial Process.