Overview
The Eventive dashboard Box Office supports scanning a customer's pass or membership QR code with a USB 2D barcode scanner to quickly look up their pass or membership and begin a reservation, without needing to manually search for their pass by name. This works in both POS Mode and Web Mode.
Hardware Requirements
Any USB 2D barcode scanner will work. There is no specific model requirement. A couple of examples of compatible scanners:
How to Scan a Pass or Membership
Open the Box Office for your event bucket.
Under "Payment," click Scan Pass or Membership.
This activates the connected barcode scanner. (On a touchscreen computer, this button can also be tapped.) A "Waiting for scan..." dialog will appear, letting you know the Box Office is ready to receive a scan.
Scan the QR code on the customer's pass or membership using your connected barcode scanner.
The scanner reads the pass or membership identification number and enters it into the Box Office automatically. The Box Office will:
Switch the order type to "Passholder/Membership reservation," if another order type was previously selected.
Populate the "Pass/Membership name" field with the matching pass or membership.
NOTE: If the scanner does not read the code, or the pass or membership cannot be found, click "Cancel" in the scan dialog and try again, or search for the pass manually using the "Pass/Membership name" field.
Continue the Order
Once the pass or membership has been applied, add tickets, passes, or items to the order as usual. The Box Office will automatically apply any relevant pass bucket benefits configured through pass rules. Click Place Order to complete the reservation.
What is a 2D Barcode?
1D barcodes are the traditional linear barcodes (like a UPC on a grocery item) — just vertical lines encoding data in one direction.
2D barcodes (like QR codes) encode data both horizontally and vertically, so a 1D scanner physically can't interpret them — a 2D scanner (imager) is required. Most 2D scanners can also read 1D barcodes, so they're typically backward compatible.