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Understanding Your Invoice
Understanding Your Invoice

What do the line items on my invoice mean?

Iddo Patt avatar
Written by Iddo Patt
Updated over a week ago

There are a variety of line items you may see on your Eventive invoice. Below is an explanation of each line item type.

Important notes:

  • Invoices are always shown and processed in USD

  • Organizations set up with currencies other than USD will see the applicable currency rate listed on their invoice line items, but the amounts, charges, credits will be in USD

  • Please pay your invoice by its due date to avoid becoming a delinquent account

Billing Hub

To review your current and past invoices, go to your Billing Hub (click Financials from your admin Dashboard), and select the monthly invoice you wish to view.

Screenshot of the Billing Hub which depicts the dropdown menu that can be used to locate your Eventive invoice for current or past months. The status of the invoice (paid or outstanding) is displayed below along with a link to download the invoice PDF

Any active subscriptions associated with your organization are indicated on the left side of the Billing Hub and are invoiced separately.

Screenshot of the left side of the Billing Hub screen which shows the name of your organization, the primary currency for your Eventive Dashboard and the status of your Eventive Virtual subscription.

Select Itemized under Invoice Display Mode to see each component of your invoice on its own line.

Screenshot of the invoice display mode settings for the Billing Hub. Options are (listed in order); Summary and Itemized.

Standard Invoice Line Items:

A list of content over 30 minutes that has been ingested that month ($25 per ingest).


A list of content between 3-30 minutes that has been ingested that month ($5 per ingest). At times, this line item may be cut off (indicated by ellipses) and a more detailed itemization report is available upon request.

Ingest credit of $350 that is included with your Eventive Virtual activation fee. This credit is added as needed on invoices until all credit is used. Credit varies per invoice.


A list of all deferred unlock fees for the month.

$0.99 unlocks are incurred on the following events:

- VOD screenings that contain ingested film/video content

- Livestream Only events using Premium Livestream mode

- VOD + Live screenings with ingested content and using Basic Livestream mode

$1.49 unlocks are incurred on the following events:

- VOD + Live screenings with ingested content and using Premium Livestream mode

$0 (Free) unlocks include the following events:

- Livestream Only events using Basic Livestream mode

- VOD screenings that contain only external content

- VOD + Live screenings with only external content and using Basic Livestream mode


A credit for any deferred fees (unlock fees on passholder or free tickets) for tickets that were not unlocked before the unlock window closed.


A temporary credit for deferred fees from not-yet-unlocked passholder or free tickets whose unlock windows have not closed by the end of the invoice's activity month. Tickets from this line item will appear on future invoices as deferred fees if the tickets were used, or as unlock fee rebates if the tickets were not used before the unlock window closed.


Includes credits from test screenings, add-ons including monthly Premium Support fees, and more.


The cost incurred by running a Premium Livestream event ($10/hr).


Any rented and/or purchased equipment charges will be included on your organization's monthly invoices.


An audience member may submit a credit card dispute if they suspect a fraudulent or duplicate charge on their card for a purchase made on Eventive. All disputes are fed into Eventive’s Stripe dashboard because we have access to very precise streaming data and templates for evidence.

Depending on the situation, Eventive will inform you of the dispute should you choose to contact the audience member to resolve the issue. Eventive will submit standard All Sales Are Final evidence to Stripe and the dispute is then handled by the audience member’s credit card company. If the credit card company rules in the customer’s favor (credit card companies do not disclose why they rule in a particular way), you will be charged for the cost of that dispute and see a "Reverse disputed charge" line item on your invoice with the customer’s email address in parenthesis.

NOTE: Vague or unrecognized statement descriptors are a common reason why people dispute credit card charges. By default, your organization name is shown as the statement descriptor on customer credit card statements, but you can change it per event bucket in the Misc tab of the Configurator.

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