Transaction fee rates apply to paid credit card sales of tickets and passes.

There are NO credit card transaction fees on free tickets or free passes, and no fees on cash or check sales.

Credit card transactions on tickets and pass purchases on Eventive are subject to a 5% + 99¢ transaction fee. This transaction fee is made up of two components:

  • Credit card processing fees: These fees are charged by Stripe. This is a standard flat 2.9% + 30¢ per transaction.

  • Eventive ticketing fees: These fees are 2.1% of the transaction. We also charge 99¢ per item in the transaction, although for the first item in each transaction we only charge 69¢ so as to absorb Stripe's flat 30¢ per transaction.

Therefore, the total transaction fee on a paid order is 5% + 99¢.

Transaction Fees for Donations and Items ("No Eventive Fee")

The "No Eventive Fee" promo (see list of rates below) applies to all donations and item bucket sales, and means that you will only pay the credit card processing fees charged by Stripe on donations and item bucket purchases, rather than the full 5% + $0.99 transaction fee.

In other words, donations and item buckets (used to sell merch, concessions, and more) do not incur the entire 5% + $0.99 transaction fee. Rather, the fee on donations and item buckets in USD is 2.9% + $0.30, which is the Stripe portion of the transaction fee.

If an order contains both paid tickets/passes and donations/items, the "Per paid item" rate listed below applies to paid tickets/passes, and the "No Eventive Fee" rate applies to the donations/items in the order.

Fees on Refunds

We refund Eventive ticketing fees on refunded orders. However, Stripe does not refund credit card processing fees. Therefore, if an order is refunded in your event bucket, you will see a negative amount equivalent to the "No Eventive Fee" rate.

Transaction fees by currency:

NOTE: International credit cards incur on average an extra 1% in fees due to the currency conversion.

USD Rates

  • Per paid item: 5% + $0.99

  • “No Eventive Fee” rate: 2.90% + $0.30

  • Non-US cards: +1%

CAD Rates

  • Per paid item: 5% + CA$0.99

  • “No Eventive Fee” rate: 2.90% + CA$0.30

  • Non-CA cards: +1%

EUR Rates

  • Per paid item: 3.50% + €0.90

  • “No Eventive Fee” rate: 1.40% + €0.25

  • Non-EU cards: +1.50%

GBP Rates

  • Per paid item: 3.50% + £0.75

  • “No Eventive Fee” rate: 1.40% + £0.20

  • Non-EU cards: +1.50%

AUD Rates

  • Per paid item: 3.85% + A$0.99

  • “No Eventive Fee” rate: 1.75% + A$0.30

  • Non-AU cards: +1.20%

MXN Rates

  • Per paid item: 5.60% + MX$6.00

  • “No Eventive Fee” rate: 3.60% + MX$3.00

ISK Rates

  • Per paid item: 5% + ISK 100.00

  • “No Eventive Fee” rate: 3% + ISK 50.00

  • Non-US cards: +1%

ILS Rates

  • Per paid item: 5% + ₪3.00

  • “No Eventive Fee” rate: 3% + ₪1.00

  • Non-US cards: +1%

KRW Rates

  • Per paid item: 5% + ₩11.00

  • “No Eventive Fee” rate: 3% + ₩3.50

  • Non-US cards: +1%

NZD Rates

  • Per paid item: 5% + NZ$0.99

  • “No Eventive Fee” rate: 2.90% + NZ$0.30

BAM Rates

  • Per paid item: 5% + BAM 1.39

  • “No Eventive Fee” rate: 3% + BAM 0.30

  • Currency conversion: +1%

SEK Rates

  • Per paid item: 3.50% + SEK 9.50

  • “No Eventive Fee” rate: 1.40% + SEK 1.80

  • Non-EU cards: +1.50%

CLP Rates

  • Per paid item: 5% + CLP 7.50

  • “No Eventive Fee” rate: 3% + CLP 3.00

  • Currency conversion: +1%

NOK Rates

  • Per paid item: 3.50% + NOK 10.00

  • “No Eventive Fee” rate: 2.40% + NOK 2.00

  • Non-Norwegian cards: +0.50%

ZAR Rates

  • Per paid item: 5% + ZAR 17.00

  • “No Eventive Fee” rate: 3% + ZAR 7.00

  • Currency conversion: +1%

Learn more in our Guide to Understanding the Financial Process.

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