Use Mailings to send targeted messages to your audience members!
Create a Mailing
Navigate to your event bucket in the dashboard
Click "Mailings" in the lefthand navigation
Click "Create new mailing"
Subject
Enter a subject line for your mailing. Remember, this is the first thing customers will see -- keep it clear and non-spammy.
Audience
Select your audience by targeting across four different collections:
Pass buckets
Events
Tags
Discounts
You can select multiple items from each collection, and you can combine these selectors by selecting items from multiple collections.
In other words, if you select a pass bucket, event name, and discount code, the targeted audience would be: "VIP Pass" passholders who attended "Cool Event" and used the "Awesome Discount" code.
The "Selected audience" text will update as you add selections, making it very clear exactly who will receive the mailing.
Next, if you didn't target a pass bucket, choose whether you want the mailing to go to ALL targeted attendees (standalone ticket holders and passholders), or to standalone ticket holders only (no passholders).
Once you select an audience, click Save Changes to preview your list of recipients.
Mailing Type
Choose between the two options:
Transactional: for essential updates, instructions, and event changes. Sent to all targeted recipients, even ones who have unsubscribed from Eventive emails.
Promotional: for non-essential messages. Only sent to targeted recipients who have not unsubscribed from Eventive emails.
Message
Compose your message!
Preview & Send
After you save changes, you'll see the message "Ready to send to # participants." Preview the recipients by clicking "Show list". You can download this list as a .CSV file if you'd like to export the list of email addresses into another mailing system, for example.
When you're ready, click Send mailing, and it will reach your customer's inboxes within minutes!
Please note that scheduling a mailing to be sent at a specific time in the future is not currently an option.