While auto-charging is often the most desirable option for passholders and organizers, User confirmed renewal lets you disable automatic renewal for a specific recurring pass bucket.
With user confirmed renewal, passholders receive a renewal notification with a call-to-action link they must click to update their recurring pass. Clicking the call-to-action link takes the customer to a checkout modal where they are prompted to pay for their renewal.
If a passholder does not actively respond to this call-to-action before or on the renewal date, their recurring pass will become inactive rather than auto-renewing.
NOTE: If a passholder doesn’t renew their recurring pass, the pass will remain active for up to 72 hours beyond the renewal date before becoming inactive.
This setting is particularly useful for:
High-value recurring passes ($1,000 to $10,000 or beyond) where an unexpected automatic charge could be discourteous or alarming and subsequently damage your customer’s trust.
3D Secure payment workflows, where the card issuer requires the cardholder to authenticate the transaction interactively — an automated background charge would fail or be declined.
Complimentary or bulk-imported recurring passes activated at no initial cost, where the first renewal would be the first real charge and explicit consent is appropriate before billing begins.
General organiser preference, where you simply want recurring passholders to actively re-confirm their commitment at each renewal regardless of price or payment method.
Enabling User Confirmed Renewal
NOTE: This is a permanent change. Once you switch a recurring pass bucket to “User confirmation required”, this cannot be undone. Please make sure this is the right setting for your bucket before proceeding.
In your Eventive dashboard, navigate to the pass bucket you want to configure.
Open the General tab.
Scroll to the Recurrence section and locate “Renewal Type.”
Select “User confirmation required.”
When prompted, confirm that you want to proceed with this permanent change.
Save your changes.
Renewal type defaults to Auto-renew for all existing and new pass buckets.
Enabling “User confirmation required” on an existing pass bucket applies the setting to all passes in that bucket, including existing ones. This setting applies at the pass bucket level only and cannot be applied differently to individual passes within a pass bucket.
How the Renewal Flow Works for Passholders
Once “user confirmed renewal” is enabled on a pass bucket, the renewal process works as follows:
Notification is sent
As the renewal date approaches, recurring passholders receive a renewal notification email. This notification is sent using the existing notification email options you have configured in the bucket's Messages tab.
By default, a notification is sent 30 days prior to renewal. The default notification for user confirmed renewals is set to 30 days rather than 7 days since these may be higher value passes requiring a longer lead time for the passholder to decide whether to renew and plan accordingly for the expense.
You may configure an additional notification to be sent 7, 14 or 21 days prior to renewal.
The notification email will include:
The pass name, renewal date, and price.
A "Renew my pass" link as a clear call-to-action — this link uses the term to use for pass that you’ve configured in the general settings tab of the configurator.
Passholder confirms the renewal
When the passholder clicks the call-to-action link, they are taken to a confirmation screen showing the charge amount and renewal term.
If they opt to renew, payment is processed and their pass renews as normal.
If they ignore the notification, no charge is made and their pass expires on the renewal date. Their pass benefits will remain active for 72 hours following the renewal date / time, after which they will be discontinued.
What Happens if a Passholder Does Not Renew?
If the passholder doesn’t renew prior to or on the renewal date:
One last notification email is sent on the renewal date.
The pass status remains active for a further 72 hours before transitioning to ‘Expired’. The pass is not deleted.
Once the 72-hour grace period has ended, the passholder loses access to any benefits tied to the pass.
In your Eventive dashboard the pass appears as Expired in the pass table in the pass bucket and the customer profile.
The passholder can still renew after expiry — this follows the same flow as the existing user confirmed renewal process and reactivates the pass from a new renewal date.
NOTE: The passholder can also renew an expired pass by going to the native site from which the recurring pass was originally purchased, clicking “My Passes” either in the navigation bar at the top of the page or in the menu, followed by clicking “Manage” next to the pass of their choice. By clicking “Manage” next to the pass, they will have access to the subscriptions page where they can renew their pass. This can be helpful if the passholder has misplaced (or otherwise does not have access to) the user confirmed renewal notification email.
Admin Visibility and Controls
When “user confirmed renewal” is enabled on a bucket:
The admin pass management view indicates which buckets are set to user confirmed renewal.
You can see the renewal status per passholder, derived from their renewal status and payment history. Statuses will appear as Enabled or Expired.
You retain the ability to manually expire a pass or adjust the renewal date, regardless of this setting.
Configuring Your Renewal Notification Emails
Because the user confirmed renewal flow depends entirely on recurring passholders receiving and acting on the notification email, we strongly recommend reviewing your notification email configuration in the bucket's Messages tab before enabling this setting.
Things to check:
Timing — Make sure at least one notification is scheduled far enough in advance that passholders have adequate time to act before the renewal date.
Content — Ensure the notification clearly communicates what is being charged, when, and what the passholder needs to do.
Reminder cadence — Consider adding a follow-up reminder for recurring passholders who have not yet renewed as the expiry date approaches.
NOTE: For high value passes, the “Custom renewal warning email message” setting can be a great place to thank the passholder for their contribution and take some time to celebrate some of your organization’s wins that were directly made possible by passholders. You can update this text as frequently as you want in order to keep it current.
Frequently Asked Questions
Does this setting affect all passholders in the recurring pass bucket, or can I apply it to individuals?
The setting applies at the pass bucket level and affects all passes within that bucket, including existing ones. It cannot be selectively applied to individual passes.
Does this apply to bulk-imported passes?
Yes. All passes within a pass bucket follow the bucket's renewal type setting, including bulk-imported passes.
Can a passholder opt themselves into automatic charging to avoid confirming each renewal?
No. Recurring passholders cannot override the bucket-level “user confirmed renewal” setting to re-enable automatic charging for themselves. This is intentional, particularly for buckets where user confirmed renewal is required for payment authentication or billing consent reasons.