While auto-charging is often the most desirable option for members and organizers, User confirmed renewal lets you disable automatic renewal for a specific membership bucket.
With user confirmed renewal, members receive a renewal notification with a call-to-action link they must click to update their membership. Clicking the call-to-action link takes the customer to a checkout modal where they are prompted to pay for their renewal.
If a member does not actively respond to this call-to-action before or on the renewal date, their membership will become inactive rather than auto-renewing.
NOTE: If a member doesn’t renew their membership, their membership will remain active for up to 72 hours beyond the renewal date before becoming inactive.
This setting is particularly useful for:
High-value memberships ($1,000 to $10,000 or beyond) where an unexpected automatic charge could be discourteous or alarming and subsequently damage member trust.
3D Secure payment workflows, where the card issuer requires the cardholder to authenticate the transaction interactively — an automated background charge would fail or be declined.
Complimentary or bulk-imported memberships activated at no initial cost, where the first renewal would be the first real charge and explicit consent is appropriate before billing begins.
General organiser preference, where you simply want members to actively re-confirm their commitment at each renewal regardless of price or payment method.
Enabling User Confirmed Renewal
NOTE: This is a permanent change. Once you switch a membership bucket to “User confirmation required”, this cannot be undone. Please make sure this is the right setting for your bucket before proceeding.
In your Eventive dashboard, navigate to the membership bucket you want to configure.
Open the General tab.
Scroll to the Recurrence section and locate “Renewal Type.”
Select “User confirmation required.”
When prompted, confirm that you want to proceed with this permanent change.
Save your changes.
Renewal type defaults to Auto-renew for all existing and new membership buckets.
Enabling “User confirmation required” on an existing membership bucket applies the setting to all memberships in that bucket, including existing ones. This setting applies at the membership bucket level only and cannot be applied differently to individual memberships within a membership bucket.
How the Renewal Flow Works for Members
Once “user confirmed renewal” is enabled on a membership bucket, the renewal process works as follows:
Notification is sent
As the renewal date approaches, members receive a renewal notification email. This notification is sent using the existing notification email options you have configured in the bucket's Messages tab.
By default, a notification is sent 30 days prior to renewal. The default notification for user confirmed renewals is set to 30 days rather than 7 days since these may be higher value memberships requiring a longer lead time for the member to decide whether to renew and plan accordingly for the expense.
You may configure an additional notification to be sent 7, 14 or 21 days prior to renewal.
The notification email will include:
The membership name, renewal date, and price.
A "Renew my membership" link as a clear call-to-action — this link uses the term to use for membership that you’ve configured in the general settings tab of the configurator.
Member confirms the renewal
When the member clicks the call-to-action link, they are taken to a confirmation screen showing the charge amount and renewal term.
If they opt to renew, payment is processed and their membership renews as normal.
If they ignore the notification, no charge is made and their membership expires on the renewal date. Their membership benefits will remain active for 72 hours following the renewal date / time, after which they will be discontinued.
What Happens if a Member Does Not Renew?
If the member doesn’t renew prior to or on the renewal date:
One last notification email is sent on the renewal date.
The membership status remains active for a further 72 hours before transitioning to ‘Expired’. The membership is not deleted.
Once the 72-hour grace period has ended, the member loses access to any benefits tied to the membership.
In your Eventive dashboard the membership appears as Expired in the membership table in the Membership bucket and the customer profile.
The member can still renew after expiry — this follows the same flow as the existing user confirmed renewal process and reactivates the membership from a new renewal date.
NOTE: The member can also renew an expired membership by going to the native site connected with your membership program, clicking “My Memberships” either in the navigation bar at the top of the page or in the menu, followed by clicking “Manage” next to the membership of their choice. By clicking “Manage” next to the membership, they will have access to the subscriptions page where they can renew their membership. This can be helpful if the member has misplaced (or otherwise does not have access to) the user confirmed renewal notification email.
Admin Visibility and Controls
When “user confirmed renewal” is enabled on a bucket:
The admin membership management view indicates which buckets are set to user confirmed renewal.
You can see the renewal status per member, derived from their renewal status and payment history. Statuses will appear as Enabled or Expired.
You retain the ability to manually expire a membership or adjust the renewal date, regardless of this setting.
Configuring Your Renewal Notification Emails
Because the user confirmed renewal flow depends entirely on members receiving and acting on the notification email, we strongly recommend reviewing your notification email configuration in the bucket's Messages tab before enabling this setting.
Things to check:
Timing — Make sure at least one notification is scheduled far enough in advance that members have adequate time to act before the renewal date.
Content — Ensure the notification clearly communicates what is being charged, when, and what the member needs to do.
Reminder cadence — Consider adding a follow-up reminder for members who have not yet renewed as the expiry date approaches.
NOTE: For high value memberships, the “Custom renewal warning email message” setting can be a great place to thank the member for their contribution and take some time to celebrate some of your organization’s wins that were directly made possible by members. You can update this text as frequently as you want in order to keep it current.
Frequently Asked Questions
Does this setting affect all members in the membership bucket, or can I apply it to individuals?
The setting applies at the membership bucket level and affects all memberships within that bucket, including existing ones. It cannot be selectively applied to individual memberships.
Does this apply to bulk-imported memberships?
Yes. All memberships within a membership bucket follow the bucket's renewal type setting, including bulk-imported memberships.
Can a member opt themselves into automatic charging to avoid confirming each renewal?
No. Members cannot override the bucket-level “user confirmed renewal” setting to re-enable automatic charging for themselves. This is intentional, particularly for buckets where user confirmed renewal is required for payment authentication or billing consent reasons.