What is a Pass Rule Override?
A pass rule override, is a pass rule that is configured directly on a virtual screening or physical event setup page, rather than in the pass bucket settings.
A pass bucket override will "override" or take precidence over any rule that is set in the pass bucket.
Pass rule overrides are configured at the very bottom of a virtual screening or physical event setup page, beneath where the ticket buckets are located.
For most situations it is best to configure the pass rules in the pass bucket rather than using Pass Rule Overrides, pass rule overrides are real special use cases or extenuating situations only.
Remember, create Pass Rules in your Pass Bucket settings!
Do not use Pass Rules Override to create Pass Rules.
When to Create a Pass Rule Override
If a specific event requires different pass rules from the general rules set in pass bucket settings, use Pass Rules Override to set custom discount rules for particular Pass types. If any rules are added to Pass Rules Override, all rules configured via pass bucket settings will be IGNORED for the event!
Only use Pass Rules Override to make an exception to what you've set in Pass Rules.
For example, let's consider an All Access Pass that gives 100% off all tickets, except for the Opening Night Film, which passholders can purchase for 50% off.
In pass bucket settings, you could create two Pass Rules -- the first rule would give 100% off all ticket buckets but you'd add Opening Night under "Ticket Buckets To Exclude," then a second rule that gives 50% off Opening Night...
OR...
You could leave the Pass Rule as 100% off All Ticket Buckets, then go to the Opening Night Film event/screening edit page, click Add Pass Rules Override, select All Access Pass and write 50% under "Result."
To make the Pass Rules Override apply to multiple Pass Buckets, add multiple Pass Buckets under Target, or select "Apply to All Ticket Buckets." You can also create multiple Pass Rules Overrides by clicking ADD NEW RULE.
If you don't specify any Pass Buckets or Targets in the Pass Rules Override, ALL of the Pass Rules in all of your Pass Buckets will be "overridden" (not allowed to apply) for that screening.
Excluding pass redemptions for Free Events and Screenings
If you've created a Ticket Bundle which gives access to a set number of tickets, but you want to exclude free screenings from the tickets included with the Pass, you can create a Pass Rules Override on the free screenings.
Go to the settings pages for your free screenings, click Add New Rule under Pass Rules Overrides, add the Ticket Pack Pass Bucket, and click Save.
NOTE: If anything is added to Pass Rules Override on a screening, ALL RULES configured via Pass Bucket settings will be IGNORED for this event!
Check out our Pass Bucket Troubleshooting article for more information.