All payments on Eventive are processed through Stripe. As soon as you connect your bank account, you can start selling tickets, passes, items, and collecting donations!
Payment transfers arrive in your bank account on a 2-day rolling basis – no need to wait until the end of your festival or event to collect your earnings!
Use the Bank transfer reconciliation by transfer date (unified) report to view each bank transfer by date!
Refunds & Chargebacks
Refunds
Refunds are free of Eventive ticketing fees -- as in, the Eventive ticketing fee portion of the transaction fee will automatically be refunded to your account when you refund a customer order. However, Stripe does not refund credit card processing fees, so this portion of the fee will show up as a net debit to your account when an order is refunded.
If you issue a refund through Eventive for a sale that has already been transferred to your account, your bank account will be debited the amount of the sale and we'll refund the Eventive ticketing fee portion of the transaction fee.
Chargebacks
A credit card dispute (or “chargeback”) occurs when an audience member believes a charge from your organization is fraudulent or a duplicate.
The Process
Notification: Eventive will contact you to encourage direct communication between you and the customer to quickly resolve the issue.
Order Amount Funds Withdrawal: When a dispute is initiated, the funds are automatically withdrawn from Eventive’s Stripe balance and returned to the customer.
Refund Restriction: Because the funds are withdrawn immediately, neither you nor Eventive can issue a refund via the Dashboard while a dispute is active.
Follow Up: Eventive will subsequently ask if you wish to Accept or Challenge the dispute.
Accepting the Dispute: If you accept the dispute, the customer will retain their funds and you will be billed for the base dispute fee. Eventive will reverse the order amount that was transferred to your connected bank account or Stripe balance.
Dispute Challenge Process: If you choose to challenge the dispute, Eventive will manage the process on your behalf, typically submitting “All Sales Are Final” as the standard evidence to Stripe. The ultimate decision rests with the audience member’s credit card company.
Challenge Wins: All USD accounts will not be billed the $15 dispute fee and the order amount will remain in your Stripe balance or bank account.
Challenge Losses: You will be billed the $30 dispute and loss fee and the order amount funds will be reverse transferred from your Stripe balance or bank account.
Category | Details |
Base Fee | $15 for all disputes. |
Loss Fee | An additional $15 if a challenge is lost (effective Oct 1, 2025). |
Wins | The $15 base fee is refunded for USD organizations only. |
Wait Time | Resolution typically takes 65–70 business days. |
For more on Chargebacks and Disputes please visit our article on Credit Card Disputes.