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Eventive Single Film: Upload Your Film
Eventive Single Film: Upload Your Film

Eventive Virtual - Single Film // File requirements, subtitle & closed caption files, and more

Iddo Patt avatar
Written by Iddo Patt
Updated over a week ago

After creating your film record, upload your virtual film content! Every film uploaded and streamed via Eventive is secured with a Nagra NexGuard invisible forensic watermark and DRM security.

Sections included in the article:

These instructions apply to organizers using Eventive Virtual Single Film and Eventive Virtual Festival organizers uploading film content themselves.

Note for Eventive Single Film subscribers: Additional ingests for bonus content or updated versions of your single film will be billed at $25 per feature (over 30 minutes) and $5 per short (under 30 minutes).

Film File Requirements

File size: 1920 x 1080p h.264 @ 10Mbps

Recommended size is under 10GB (a 90 minute film is approximately 5GB).

File types: .mp4, .mov and/or .mkv

DCPs and ProRes files are not accepted.

Audio Channels: Stereo AAC

5.1 surround is not accepted.

Learn more about audio specs here.

Closed captions: .SRT or .VTT files

Upload Your Film

Open your film's edit page, scroll to the Virtual Content box, then click Upload Directly.

Upload the file from Dropbox by clicking Dropbox or click the blue Upload Content button to select the file from your computer or hard drive.

The file will be automatically converted to all required playback formats for a superior streaming experience!

Upload Audio Description Tracks

If the film has descriptive audio, the descriptive audio must be included in the film file as a secondary audio track. You cannot add audio description tracks after the film has been uploaded. Learn more about audio specifications. If you have any additional questions about descriptive audio, please reach out to Eventive support.

Add Subtitles / Closed Captions to Your Film

We highly recommend uploading caption files for all of your content to make your screenings as accessible as possible. Upload captions as either .SRT or .VTT files.

Visit the Creator Hub, click Manage Asset, then click Upload Subtitles to upload caption files. Captions can be uploaded at the time of film file upload or afterward!

NOTE: The timecode in caption files must begin with 00:00:00:00 to ensure they will sync properly.

  • Can multiple caption files be uploaded? Yes!

  • Can my audience select their preferred caption language? Yes! If you upload multiple caption files in numerous languages, your audience will be able to select their preferred language when they click the CC button.

  • On which platforms are captions available? Captions are available on browser-based platforms and Eventive's TV apps: Apple TV, Roku, and Fire TV. Please note that closed captions are not currently available on AirPlay.

  • Can subtitles be burned in (open caption) to the film? Yes! Please see note below.

If a film has subtitles due to a language difference - ie. a Spanish language film playing for an English-speaking audience - we suggest that the subtitles are burned into the uploaded film file. If you upload foreign language subtitles as .SRT or .VTT closed captions instead of burn-in, your audience will need to manually turn the subtitles on by pressing the "CC" button.

Quality Check Your Film

We recommend that event you preview your asset(s) before their screening's availability window opens. You can preview how each asset has uploaded & transcoded either by clicking Preview beneath the Virtual content in each film record.

Alternately, you can find the assets in the Creator Hub. In your Eventive Dashboard, the Creator Hub can be found in the menu on the left side of your dashboard, under the "Global" heading by clicking More > Creator Hub. In the creator hub, click Manage Asset next to the film file you wish to preview. Then, simply click View Preview and you can quality check your uploaded film!

Eventive Advanced Antipiracy and DRM

Every film uploaded and streamed via Eventive is secured with a Nagra NexGuard invisible forensic watermark at no additional cost. This forensic watermark identifies each individual user and session, meaning any unauthorized use can be traced right back to the source. Learn more here!

All content is protected with the same Digital Rights Management (DRM) technology used by Disney+, iTunes, and Netflix. DRM prevents users from downloading, copying, redistributing, or converting content to ensure streams only playback on trusted devices with a valid session.

You upload the movie file directly into our video partner's secure cloud storage, where it's transcoded and encrypted with DRM. The source file is then deleted immediately after. Only authorized ticket holders or subscribers are granted access to view the content, and all activity is logged.

Film Upload Troubleshooting Tips:


  • Please use AAC CoreAudio

  • Only the first two tracks will be heard if you use 5.1 surround.

  • Learn more about audio upload specs here


  • Please make sure you use H.264 main profile as your encoder

  • If your current file does not have an accepted frame rate, please re-encode the file

  • We suggest using Handbrake, a free encoder, with the following settings to whichever accepted frame rate you would like: 23.976, 24.000, 25.000, 29.970, 30.000, 48.000, 50.000, 59.940, or 60.000


  • Please remain on the upload page until the status changes from vod_upload_started to vod_transcoding_queued. Navigating away prematurely will kill the upload. Do not close the tab until the status has changed.

  • If your file has been stuck in the upload status for several hours, it may have stalled. Please contact Eventive support through your dashboard to halt the upload and retry.

  • Vimeo, Youtube, and Google Drive links are not accepted for ingesting DRM content. Please download the content to your computer or Dropbox and upload from those instead. Links can only be used in the case of directly initiating a download upon being clicked.

  • If you receive a transcoding error, please check that your file conforms to the above specifications and consider re-encoding with the suggested Handbrake settings.

  • Check that your file conforms to specifications by inspecting its properties with Quicktime Player under Window β†’ Show Movie Inspector. This will expose the metadata of the file including bitrate, source format, resolution, frame rate, and size. This program comes installed by default on Apple devices and can be installed for free on Windows and other devices.

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