Payment transfers arrive in your bank account on a 2-day rolling basis – no need to wait until the end of your festival to collect your earnings!
Refunds & Chargebacks
Refunds are free of Eventive fees - your Eventive application fees will automatically be refunded to your account when you refund a customer charge. Stripe fees are typically not refunded and will show up as a net debit to your account. (*Stripe accounts created before November 2017 will receive Stripe fee refunds in certain cases.) If you issue a refund through Eventive for a sale that has already been transferred to your account, your bank account will be debited the amount of the sale. We'll refund all Eventive fees.
Chargebacks (also known as disputes) occur when a customer contacts their credit card company and cancels a payment, often because they believe the charge to be illegitimate. In these instances, you may incur a fee. However, you are able to contest chargebacks if you believe the payment was legitimate; if you successfully contest the chargeback, all fees will be refunded. All chargebacks are handled by Stripe. For more information about chargebacks, check out their documentation.