The first step before issuing complimentary tickets and/or passes is creating a Discount Code!
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To track complimentary ("comp") orders accurately, we recommend naming your Discount Codes uniquely for each reason why the comp is issued. Descriptive titles such as "filmmakercomp" or "presscomp" or "volunteercomp" are a great way to do this.

There is no credit card transaction fee associated with $0 orders. However, if you're issuing free tickets to DRM-protected virtual content, your organization will be charged deferred DRM unlock fees for watched content at the end of the month.

Want to issue free tickets in bulk? Check out our Group Sales feature.
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1. Open your Box Office, and make sure "Box Office Order" is selected under "Order Type"

2. Click the +TICKET button to add tickets to the order
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3. Once you have added all the tickets you wish to send to your recipient, click the +DISCOUNT button and select the applicable Discount Code

4. Enter the customer's email address, then click Place Order to complete the purchase. The customer will receive a confirmation email immediately!

1. Open your Box Office, and make sure "Box Office Order" is selected under "Order Type"

2. Click the +PASS button to add a pass to the order

3. Once you have added the pass you wish to send to your recipient, click the +DISCOUNT button and select the applicable Discount Code

4. Click the white box that appears with the name of the Pass Bucket to name the recipient's pass and enter any additional supplementary data

5. Enter the customer's email address, then click Place Order to complete the purchase. The customer will receive a confirmation email immediately!

Want to issue free passes in bulk? Click here to learn about Bulk Pass Imports.

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