The Eventive fee structure is designed to be simple. Read below about the differences between transaction fees, virtual content fees, and fees on refunded orders.
Learn even more by reading our Guide to Understanding the Financial Process.
Including all standard credit card processing fees, the transaction fee on paid items is:
5% + 99¢ per item
Transaction fees are only charged on credit card transactions. No transaction fees are charged on free tickets, free passes, or cash sales. All credit card fees are charged at the time of transaction.
This transaction fee is made up of two components:
Credit card processing fees: These fees are charged by Stripe. This is a standard flat 2.9% + 30¢ per transaction.
Eventive ticketing fees: These fees are 2.1% of the transaction. We also charge 99¢ per item in the transaction, although for the first item in each transaction we only charge 69¢ so as to absorb Stripe's flat 30¢ per transaction.
Therefore, the total transaction fee on a paid order is 5% + 99¢.
DRM unlock fees: Organizations using Eventive Virtual will see a $0.99 DRM unlock fee (list of DRM fees in other currencies) on all virtual ticket orders, provided the virtual screening contains a piece of ingested film content.
The DRM unlock fee is incurred on virtual ticket purchases in addition to credit card transaction fees.
Therefore, a single virtual ticket incurs two fees: the 5% + $0.99 credit card transaction fee plus the $0.99 DRM unlock fee.
Pass, Split, or Absorb Fees
You have a number of options when deciding how much of the transaction fee is taken out of your net sales. Please note that these options only apply to fees incurred on the purchase of passes (virtual or physical) and physical event tickets.
Transaction fees (5% + $0.99) can be passed onto customers, absorbed entirely by your organization, or split between customer and your organization on purchases of passes (virtual or physical) and physical event tickets.
Customers will be charged exactly the sale price of the item. From this amount paid, the fee will be instantly calculated and deducted, and then the remaining amount will be deposited into your bank account.
For example, on a single $10 ticket a fee of $1.49 (5% + 99¢) will be deducted and $8.51 will be deposited into your bank account.
Pass fees onto customers
If you pass on fees to customers, we calculate the appropriate extra amount to charge the customer such that the net amount earned by your organization will be equal to the face price of the item.
This is a more complex calculation than it seems, because although Eventive fees are charged on the sale price of each item, Stripe fees are charged on the gross amount of the transaction.
As you increase the total amount charged, you're also increasing the Stripe fee, because Stripe’s pricing is a flat fee plus a percentage of the total charge amount.
In order to determine how much to charge your customer, we apply the following calculation methodology:
1. Determine the net sale amount that should be deposited into your organization's bank account.
2. Compute the Eventive fee for this amount, using the percentage & fixed amount as specified in "Fee breakdown" above.
3. Determine the amount to charge in order to ensure that your organization receives the amount specified in (1), based upon the standard Stripe rate (based on your currency). This is determined using the following calculation, where P_goal is the sum of your desired price + Eventive fees and P_charge is the amount to charge, F_fixed is the Stripe rate and F_percent is the Stripe percent.
P_charge = (P_goal + F_fixed) / (1 - F_percent)
For example, for standard US/Canada Stripe pricing on a single $10 ticket:
P_charge = (10.00 + (0.30 + 0.69 + (10.00 * 0.021))) / (1 - 0.029)
Thus, if you pass all Eventive fees on to your customer, they will be charged $11.53, and $10.00 will be deposited into your bank account.
We refund Eventive ticketing fees on refunded orders. However, Stripe does not refund credit card processing fees. Therefore, if you refund an order you will see a negative amount equivalent to the "No Eventive Fee" promo rate.