Your organization can sell passes, tickets, items, and donations, which all incur some type of fee, whether transactional or virtual content-based.
All revenue is collected using Pass Buckets, Ticket Buckets, Item Buckets, and Donations and processed through Stripe. Fees may be collected at the point of sale or invoiced monthly.
Each credit card transaction on Eventive is subject to a fee. This fee can be broken into two components:
- Credit card processing fees. These fees are charged by Stripe. For most customers, this is a standard flat 2.9% + 30¢ per transaction.
- Eventive ticketing fees. These fees are 2.1% of the transaction, making the total transaction fee 5%. We also charge 99¢ per item in the transaction, although for the first item in each transaction we only charge 69¢ so as to absorb Stripe's flat 30¢ per transaction.
Transaction fees are comprised of both Stripe & Eventive fees. Only paid orders incur transaction fees, which are collected at the point of sale. These transaction fees are uniform for passes, tickets, but not donations or item buckets. Donations and item buckets incur only the Stripe transaction fee (a standard flat 2.9% + 30¢ per transaction) and do not incur any of Eventive's transaction fees. Unpaid orders do not incur transaction fees.
PLEASE NOTE: International credit cards incur an extra 1% in fees due to the currency conversion.
Virtual Content-Based Fees
DRM unlock fees are charged on all virtual screenings that include ingested content and do not apply to anything except ticket orders. We will issue a credit on the monthly billing for unlock fees on screenings marked *TEST*
If a ticket is PAID, this fee is collected at the point of sale.
If a ticket is a passholder reservation or otherwise complimentary/unpaid, this fee is reported as a deferred fee (since there was no paid transaction to collect on) and will show up on a monthly invoice.
Deferred fees on tickets that are expired and never watched are purged from the billing and dashboard monthly.
If you sell tickets BEFORE adding virtual content...
It's important to note that fees can be affected if film content is not uploaded at the time of purchase. This is due to the fact that DRM unlock fees only apply to content that has been directly ingested and will not be charged on anything externally linked. Therefore, if an organization puts a screening on pre-sale without ingesting/uploading their content first, then the system has no way of knowing whether it should collect the DRM unlock fee or not, so it will default to not collecting the fee.
In this instance, none of those pre-sold tickets will incur the fee at point of sale and, after the film is ingested, our billing department will review the itemization/streaming report at the end of the month and add the unlock fees where needed.
Donations & DRM Unlock Fees
On free standalone ticket orders (comp tickets, free screenings, passholder reservations, etc.), if the customer adds a donation, then the unlock fee will be taken out at this transaction instead of being added to the deferred fees.
Passing Fees on to Customers
PHYSICAL EVENT & PASS SALES CUSTOMER-FACING FEES
These fees apply to paid pass sales and physical event tickets, as free "purchases" do not incur any transaction fees.
Under the Event Bucket's settings page you have three options: Pass Fees Onto Customer (purchaser pays 100% of credit card fees), Absorb Fees (your organization pays 100% of fees), or Split Fees (you'll choose the percentage you absorb/they pay).
Additionally, there are certain restrictions you can place on those passed fees including absorbing specific fees OR capping the fees your customers pay.
NOTE: Physical event & pass sales customer-facing fees only apply to paid online orders of pass sales & physical event tickets. If you are selling passes or tickets to physical events using the Box Office app (or TESTING using the Box Office function on your admin dashboard), these fees will not apply. To pass fees on during these transactions, use the optional Box Office fee.
VIRTUAL SCREENING CUSTOMER-FACING FEES
These fees only apply to paid purchases of standalone virtual event tickets (not tickets redeemed with a pass), as free "purchases" do not incur any transaction fees.
To pass fees on to customers buying single virtual tickets, add the specific amount you'd like to include on single ticket purchases. The fee you add here is to help offset the fact that single virtual ticket purchases incur both a credit card transaction fee and a DRM unlock fee (provided the ticket is for an event with ingested, DRM-protected content).
This is a flat rate and does not fluctuate with different ticket prices. To ensure that all fees will be passed along to customers, set uniform ticket prices, and calculate the appropriate fee rate.
Monthly Review & Invoicing
At the end of each month, our billing department compares ticket sales, orders, and audience behavior/streaming reports to ensure that all fees are removed or added appropriately. Thus, while the reporting tools are very helpful in seeing estimations of revenue and fees, you will usually see a slight adjustment at the end of the month (reflected on your invoice).
Stripe & Payouts
Payment transfers arrive in your bank account on a 2-day rolling basis – no need to wait until the end of your festival to collect your earnings! Learn more about getting paid.
If you are an organization that is not able to connect to Stripe, you may be eligible for a PLATFORM-MANAGED Account. Eligibility may be determined based on which country the organization conducts business or University status, among other factors. As a Platform-Managed Account, Eventive will set you up as such and all payments will flow through our Stripe account. Those payments will then be issued to you through periodic transfers. Please contact us if you'd like to be considered for a Platform-Managed Account.
Once the COVID-19 pandemic hit the global economy, Stripe took extra precautions to ensure uninterrupted service for your organization and its customers. Due to these precautions, you may encounter some withheld payments from Stripe, which have been temporarily held in your Stripe account in the form of Reserves. In some cases, an organization may contact Stripe to arrange a release and/or to waive the reserve requirement. Visit Stripe's Reserves FAQ to learn more.
You can log in to your Stripe account & access your dashboard HERE.
Refunds and their associated orders can be found on the All Orders Report. You can sort/filter using the "refunded at" column and find the appropriate orders. You can also search "refund" under the All Orders section on your dashboard to view orders directly.
Deleted Event / Screening Recovery
Deleted screenings can be recovered within 30 days of deletion for a $250 recovery fee.
Eventive is not responsible for fees associated with deleted screenings. If you delete a screening for any reason, your organization will be billed DRM unlock fees for the deleted event(s).
Recovery of a screening/event/event bucket costs $250 and is not guaranteed. For this reason, we DO NOT recommend deleting Screenings/Events or Event Buckets from your dashboard, and instead, we recommend either changing your Event Bucket mode to Archived or changing your screenings to "Hidden from Public."