Your organization can sell passes, tickets, items, and donations, all of which incur some type of fee, whether transactional or virtual content-based.
All revenue is processed through Stripe. Fees may be collected at the point of sale or invoiced monthly.
Learn more about the various fees you may encounter while using Eventive below!
Every credit card transaction - such as a ticket or pass purchase - on Eventive is subject to a 5% + 99¢ transaction fee. This transaction fee is made up of two components:
Credit card processing fees: These fees are charged by Stripe. This is a standard flat 2.9% + 30¢ per transaction.
Eventive ticketing fees: These fees are 2.1% of the transaction. We also charge 99¢ per item in the transaction, although for the first item in each transaction we only charge 69¢ so as to absorb Stripe's flat 30¢ per transaction.
Therefore, the total transaction fee on a paid order is 5% + 99¢. Learn about the transaction fee in other currencies here.
Credit card transactions coming from donations and item bucket purchases only incur the Stripe portion of the transaction fee, which is 2.9% + 30¢ per transaction.
Free orders do not incur credit card transaction fees.
NOTE: International credit cards incur an extra 1% in fees due to the currency conversion.
Learn more about transaction fees.
Virtual Content Fees
DRM unlock fees are charged on ticket orders to virtual screenings that include ingested video content.
If a ticket is PAID, this fee is collected at the point of sale.
If a ticket is unlocked for free using a pass - or is otherwise complimentary/free - the DRM unlock fee is reported as a deferred fee and will show up on a monthly invoice.
Unlock fees from free or passholder tickets are credited back to your organization on tickets that were never used before the unlock window closed.
After your event, all unwatched unlocks of free tickets will show up on your invoice as Unlock Fee Rebates, which are credits for any deferred fees for tickets that were not used before the unlock window closed.
If you sell tickets BEFORE uploading virtual content...
Fees can be affected if VOD content is not uploaded by the time of purchase. This is because DRM unlock fees only apply to content that has been uploaded into Eventive. Therefore, if your organization puts tickets on sale before uploading VOD content, the Eventive system has no way of knowing whether it should collect the DRM unlock fee or not, so it will default to not collecting the fee.
In this instance, none of those tickets will incur the DRM fee at point of sale and after the film is ingested, our billing department will review the itemization/streaming report at the end of the month and add the unlock fees where needed.
Donations & DRM Unlock Fees
If a customer adds a donation to a free standalone ticket order, the DRM unlock fee will be taken out of the donation transaction instead of being added as a deferred fee.
DRM Fees on Test Screenings
We will issue a credit on your monthly invoice for any unlock fees incurred on screenings clearly titled "TEST."
Pass Fees on to Customers
These settings are configured by clicking “Open Fee & Tax Settings” on your Event Bucket Settings page.
NOTE: Eventive cannot advise on any customer’s tax questions. Please contact your tax adviser for more information.
Physical Event & Pass Sales Customer-Facing Fees
These fees apply to paid pass sales and physical event tickets, as free "purchases" do not incur any transaction fees. These fee settings only apply to paid online orders of passes and physical event tickets.
You have three options:
Pass Fees Onto Customer - purchaser pays 100% of credit card fees
Absorb Fees - your organization pays 100% of fees
Split Fees - you'll choose the percentage you absorb/they pay
There are other restrictions you can place on fees including absorbing specific fees or specifying the maximum amount of fees your customers pay.
If you are selling passes or tickets to physical events using the Box Office, these pass/absorb/split fees settings will not apply. To pass fees onto your customers on orders placed using the Box Office, use the optional Box Office fee.
Virtual Screening Customer-Facing Fees
These fees only apply to paid purchases of standalone virtual event tickets (not tickets redeemed with a pass), as free "purchases" do not incur any transaction fees.
To pass fees on to customers buying virtual tickets, add the specific amount you'd like to include on single ticket purchases. The fee you add here is to help offset the fact that single virtual ticket purchases incur both a credit card transaction fee and a DRM unlock fee (provided the ticket is for an event with ingested, DRM-protected content).
This fee is a flat rate and does not fluctuate with different virtual ticket prices.
Learn more about how fees are calculated.
Monthly Review & Invoicing
At the end of each month, our billing department compares ticket sales, orders, and audience behavior/streaming reports to ensure that all fees are removed or added appropriately. Thus, while the reporting tools are very helpful in seeing estimations of revenue and fees, you will usually see a slight adjustment at the end of the month.
Please note that we are unable to issue invoices at any time other than the end of the month.
Learn more about annual & monthly reconciliations.
Stripe & Payouts
Payment transfers arrive in your bank account on a 2-day rolling basis – no need to wait until the end of your event to collect your earnings! Learn more about getting paid.
If your organization is unable to connect to Stripe, you may be eligible for a Platform-Managed Account. Eligibility may be determined based on the country in which your organization conducts business, university status, and other factors. When an organization is set up as a Platform-Managed Account, all payments flow through Eventive's own Stripe account. Those payments will then be issued to your organization through periodic transfers. Please contact us if you'd like to be considered for a Platform-Managed Account.
Once the COVID-19 pandemic hit the global economy, Stripe took extra precautions to ensure uninterrupted service for your organization and its customers. Due to these precautions, you may encounter some withheld payments from Stripe, which have been temporarily held in your Stripe account in the form of Reserves. In some cases, an organization may contact Stripe to arrange a release and/or to waive the reserve requirement. Visit Stripe's Reserves FAQ to learn more.
You can log in to your Stripe account & access your dashboard HERE.
Refunds and their associated orders can be found on the All Orders Report. Sort the spreadsheet using the "Refunded at" column to find the corresponding refunded orders.
You can also access a report of all refunded orders by navigating to Global Reports --> Ledger Beta Reports --> Custom Ledger Report.
Upon clicking "Build Report," you'll come to a page where you'll specify "Ledger Transaction Report" under Report Type, select an Event Bucket, then select "Refunds" under Filter by Transaction Type. Select a specific date range or leave "All Time" selected under Date Range to see all refunds in the selected Event Bucket.
Deleted Event or Screening Recovery
Deleted screenings can be recovered within 30 days of deletion for a $250 recovery fee.
We DO NOT recommend deleting screenings, events, or event buckets from your dashboard. Instead, we recommend either changing your Event Bucket mode to Archived or changing the Visibility settings of no-longer-needed screenings to "Hidden from Public."
Eventive is not responsible for fees associated with deleted screenings. If you delete a screening for any reason, your organization will be billed DRM unlock fees for the deleted event(s).