We’re thrilled that you’ll be using Eventive Scanners at your event!

Your Scanner(s) will arrive fully charged & configured for your event. Just take it out of the box, turn it on, connect to your event’s wireless network, launch the Eventive app, and you’re ready to go!

If any of the following items are NOT included in your shipment, please contact us immediately. 

Included with each Scanner:

 For shipments containing 5 or more Scanners, per 5-count of Scanners:

If any items are not returned or are found to be damaged upon return, you will be charged the full retail price of each item as well as applicable restocking fees.

Your Scanners will arrive pre-authenticated for your organization. If a Scanner loses connection, see “I was logged out of the Eventive Scanner app. How do I reauthenticate with Eventive?” in the FAQs below.

You will need to connect each device to your event’s wireless network:

After you join the network, you will see a checkmark next to the network and a Wi-Fi icon in the upper-left corner of your display.

For extended instructions, see support.apple.com/en-us/HT202639

IMPORTANT: Under no circumstances should you attempt to remove the iPod from the scanner case. This tampering will be detected by the device and it will be rendered inoperable and need to be sent back for service.

For optimal performance, put the scanner to sleep by clicking the sleep/wake button at the top of the device when not in direct use (scanners are set never to go to sleep on their own) and turn the scanner all the way off / leave it charging when not in use for an extended period, either by plugging it into a charging outlet using the included wall block and USB cable or by placing it in the charging bay. In either case, both the scanner hardware and the iPod will be charged simultaneously.

When you’re ready to use the Scanner, disconnect the device from the charger, launch the Eventive Scanner app, then select the event bucket and event for which you’re scanning tickets.

By default, the Eventive Scanner app uses the iPod’s built-in camera to scan QR codes instead of the barcode scanner. You may need to “wake up” the scanner in order for the Scanner app to detect it and switch to barcode scanner mode. Do this by pressing the scan button on the right of the device. When it has been powered on successfully, you will see a “Ready to scan” message on the screen.

Press and hold the scan button and point the device at each ticket or pass QR code. You will hear a high-pitched tone when the code has been scanned, and the audience member may enter the venue! A lower-pitched sound will play and an error message will appear on the screen if the scan was unsuccessful.

You can use Eventive Reader to sell tickets at the door by switching to Rush Line Mode.

Select an event, then tap the credit card icon in the upper righthand corner to switch to Rush Line Mode. Simply select the desired quantity of tickets then swipe the customer’s credit card through the built-in credit card reader! Their card will be charged and a confirmation message will be shown on screen.

If you require passholders to reserve tickets, you can use Rush Line Mode to issue passholder tickets at the door. 

When in Rush Line Mode, just scan each pass and a ticket will instantly be issued!

If passholder tickets to the event are not free (for example, if passholders just receive a partial discount), their saved credit card will automatically be charged.

Thank you for using Eventive Scanners at your event!

Double check the "What's Included?" section above to ensure you aren’t missing anything. Using original packing material, please re-package all items securely, using new padding such as packing bubbles or newspaper if any original padding has been lost. You will be held liable for any damage to items during return shipment due to improper packaging.

Verify that the original shipping label has been removed or covered. Affix the included postage-paid return label securely to the exterior of the package.

Drop off the package at your nearest FedEx drop-off location, schedule a pickup via fedex.com, or include it with a regular scheduled pickup.

IMPORTANT: Make sure that your return has been postmarked by the date indicated in your rental agreement. If postmarked after this date, a delayed return fee of 200% of the weekly rental rate will be assessed.

I was logged out of the Eventive Scanner app. How do I re-authenticate with Eventive? 

Go to admin.eventive.org, log in, and scroll down to the bottom of the left side menu to click "More." Then click "Scanner Setup." Alternatively, go directly to admin.eventive.org/account/scanner. Then use Eventive Scanner to scan the QR code visible on your screen. That’s it — you’re logged back in!

I am being instructed to login to my Apple account. How do I do that?

Please use the following credentials:

15.21

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Operation is subject to the following two conditions:

1) This device may not cause interference and

2) This device must accept any interference, including interference that may cause undesired operation of the device.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.