Eventive serves many non-profit organizations looking to maximize their development efforts with analytics & other donor data!

Collect Donor Information

Collect Donor Email Addresses

Donor email addresses are automatically collected since Eventive requires a valid email address for account creation and to make a purchase or donation.

To see a list of donors + email addresses, you have multiple options depending on your needs:

1. Use the Item Bucket: Click Item Buckets on your dashboard, then click View next to a donation. You can download a .CSV file that includes Order ID, Donor Name, Donor Email address, Donation Amount, and Date of Donation for a single Event Bucket.

2. Use the All Orders search: Click "All Orders" in the Global section of your dashboard:

From there, use the "Type to filter..." option in the upper left of the screen. Type the word "donation" and any order with a donation attached will appear.

You can then find a specific order, click View Order, and see the details of that order. Load more orders by clicking "Load 300" until you have the information you need!

You'll see the Order Date, Donor Name, Total order amount, and summary for All Orders in your Organization. The advantage of this view is that you can dynamically navigate the donors, orders, events, and tickets associated with your donations.

3. Download the All Orders Report: Generate and download the All Orders report by going to the Global Reports section of your dashboard and clicking "Generate Report" next to All Orders Report.

Use the filter function on the spreadsheet to filter the summary column by summaries containing the word "donation."

This view is the most detailed and includes Order ID, Order Date, Order Type, Gross Sale, Net Sale (after fees), Refund Date (if applicable), Donor Name, Email Address, Event Name, and Postal Code. The All Orders report includes a lot of information and can be easily filtered to find exactly what you need.

Collect Donor Mailing Addresses

Choose to require mailing addresses for donations in the Donations Tab of the Configurator.

NOTE: Even if enabled, Eventive doesn't collect mailing addresses for donations made within virtual screenings at this time. Selecting "Require mailing address for donations" will only apply to donations made in addition to pass purchases and/or donations made in physical events.

Once collected, the mailing address will be added to the audience member's account. After going to an audience member's account page from within your Dashboard, click "Edit Details," and you'll find their mailing address.

At this time, there is no way to pull a single report that includes all mailing addresses for all donors.

Tip: If you don't need the entire mailing address but would like to see generally in which geographic areas your donors are located, use the All Orders report and check out the postal code data column!‚Äč

Fees on Donations

Eventive ticketing fees are waived on donations, but the credit card processing fee is still charged at 2.9% + $0.30 per transaction. In other words, donations do not incur the entire 5% + $0.99 transaction fee -- rather, the fee on donations and items in USD is 2.9% + $0.30, which is the Stripe portion of the transaction fee.

Find the transaction rates for currencies other than USD here.

Due to the reduced processing rate Eventive allows on donations, there are several points to keep in mind when reviewing associated fees.

  • Standalone donations incur a 2.9% + $0.30 per transaction no matter the amount.

  • Donations added on at checkout for paid orders will incur a credit card processing fee rate of 2.9%, but other items in the online order (tickets, passes, etc.) will incur the full transaction fee percentage of 5% + $0.99 per item. This does not include DRM/unlock fees.

[(add-on donation) x 2.9%] + [(non-donation sale total) x 5%] + $0.99 per item

  • Donations added to a free virtual event ticket will be charged the standalone donation credit card processing rate, and a DRM unlock fee will be collected if applicable. Normally, an unlock fee on a free screening would become a deferred fee to be billed afterward due to the fact that there is no transaction on which to collect this fee. However, once an audience member adds a donation and executes a paid transaction, the system collects the unlock fee automatically. Please see our Guide to Understanding the Financial Process for more information.

Donations grouped by associated event

You can also view donation information through the Donations grouped by associated event report. This will show you all donations made during a specific event. This is useful when allocating donations for bookkeeping purposes or reporting to specific event partners.

This report includes Gross Sales, Net Sales, Fees, and Quantity segmented by Event, but no individual donor information.

Please see these additional resources on financial reporting & analyzing your audience:

Guide to Understanding the Financial Process

Financial Global Reports and FAQ

Sales Analytics

Understanding Your Audience

Eventive Organizer FAQ

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