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Eventive Ticketing FAQ

Common questions and price breakdown for organizations using Eventive Ticketing

Iddo Patt avatar
Written by Iddo Patt
Updated over a week ago

If you have questions about Eventive Virtual or Hybrid events, check out Eventive Virtual & Hybrid Organizer FAQ.

Quick links to the sections below:


What is Eventive?

Eventive is the leading platform for virtual, in-person, and hybrid events. Over 1000 organizations around the world have partnered with Eventive to expand their audiences, streamline operations, and maximize impact.

Founded in 2015 as a ticketing platform designed to manage the complex needs of film festivals, we have since expanded our reach far beyond the walls of movie theaters, offering virtual cinema & events, livestreaming, and other exciting event building capabilities that meet the needs of organizations in this ever-changing world.

How does it work?

Interested organizers can fill out this form, and we will set you up with an account where you can build events, sell tickets, and manage your audience. The platform is designed to be self-serve, so you will have complete control over setting up your events and the branding of your Eventive site. And our Organizer Success team is available for guidance along the way!


How does pricing work?

It is free to sign up for Eventive Ticketing for in-person events!

If you would like to host virtual screenings and events, you will need to activate with either the Eventive Virtual Single Film Plan (best for filmmakers) or the full Eventive Virtual Plan (best for festivals and year-round programs). Click here for more information on virtual and hybrid events.

Eventive Ticketing - FREE to activate!

What’s included:

  • Online schedule of events and film guide

  • Ability to sell tickets, passes, membership, concessions, merch, accept donations, and more

  • In-person box office and unified inventory management

  • Ability to check-in passholders and print passes

  • Detailed analytics on sales and attendance

  • Free venue mapping, including socially distant seat maps

  • Targeted mailings that can be segmented by pass type, event attended, or tags

  • Customizable design and branding across the platform

  • Ability to recognize sponsors in a variety of ways

  • Thousands of integrations including Mailchimp and Zapier

  • Fees:

    • Transaction fee: 5% + $0.99 per ticket/pass purchase

      • NO transaction fee on free items or cash/check purchases

      • Transaction fees in local currencies can be found here.

    • 2.9% + $0.30 fee on donations and items such as concessions & merch

Does Eventive support currencies other than USD?

Absolutely, you can find our list of supported currencies here, and a list of transaction fee conversions to other currencies here.

What are the benefits for non-profits?

We waive ticketing fees on donations for non-profits, so you only pay the Stripe credit card processing fee. In other words, donations do not incur the entire 5% + $0.99 transaction fee. Rather, the fee on donations is 2.9% + $0.30 USD.

Can we accept donations or request them at check out?

Yes! You can use Eventive to collect & track donations of any amount, making fundraising easier than ever. Find more on accepting donations here.

Can we sell merchandise and concessions on Eventive?

Yes! Whether your organization is selling t-shirts, popcorn, posters, coffee mugs, or monogrammed earmuffs, Eventive has the tools to help you sell items. Item Buckets can only be sold via your Eventive Box Office and not directly from your Eventive Native Site at this time. The fee on paid item purchases is 2.9% + $0.30.

Do you require a contract?

No, we do not require a contract and do not require any exclusivity. You can stop using our service at any time. We have Terms of Service that are available here.


How long does it take to set up an event on Eventive?

This depends on the size and technical know-how of your team, but we recommend at least 2-4 weeks to get everything set up and to allow time for troubleshooting.

How many administrators can I add to my account?

As many as you like! You can add teammates with different levels of access to help with specific functions, like managing the box office or tracking print traffic.

How do I set up my events?

Here is a collection of articles and a collection of videos that will help get you started.

Can I use Eventive Ticketing to create passes or memberships?

Yes! Use Pass Buckets to create passes such as All Access, Filmmaker, multi-ticket packs, and more. You can also enable recurrence to create Memberships that automatically renew and use Global Pass Rules to apply benefits across annual events. Learn more about creating passes here, or recurring membership passes here.

Can I use Eventive to print pass labels?

Yes! Use the Eventive pass label printer to generate and print beautiful, highly customizable labels for your passes. Print QR codes, passholder names, and more! Learn more about printing pass labels here.

Can I sell tickets online and on-site?

The Eventive Box Office is a complete solution for both paid and free on-site, in-person, and over-the-phone ticket, pass, and item orders. Select an unlimited number of tickets & passes to include in an order, apply discounts, select seats for reserved seating events, process payments, and more! Click here to read more about Eventive Box Office and collecting customer payments.

Is Eventive Ticketing equipped for group sales?

Yes! Send the same order to multiple customers at once using Group Sales in the Box Office. This is especially helpful when you need to issue the same tickets to separate email addresses using the same payment method, issue free tickets to a group, and more! Learn more about Group Sales here.

Does Eventive offer reserved seating?

Yes, you can use our seat maps tool to define and issue reserved seating tickets for your in-person events. You can also enable dynamic social distancing rules and the seat map will change as your audience adds tickets to their order. You can find more information on reserved seating here.

Does Eventive include balloting?

Yes! Use Eventive Balloting to easily generate, collect, and tabulate both electronic and paper audience ballots.


What support do I receive as an Organizer?

After activation, you will have an onboarding call with our Customer Success team to help you get set up. After onboarding, you can reach us via the message box on your Organizer Dashboard, or via email at

We highly recommend you check out our Onboarding Video Series, which starts with this Getting Started video. We are constantly creating new help articles and video resources for organizers.

Weekday organizer chat support hours are 9am-9pm EST, and weekend & holiday hours are 12pm-4pm EST. Support is provided on a first-come, first-served basis. Send questions as early as possible to ensure that deadlines are met.

Our Premium Support organizers receive a guaranteed 1-hour response time 7 days a week, between 9am-9pm ET. Learn more about adding Premium Support to your account here.

Check out Organizer Chat Support Tips & Tricks for more information.

Does Eventive provide any physical event equipment?

Yes! We offer equipment rentals & purchases - including ticket scanners, point-of-sale machines, and more - as well as the free Eventive Box Office and Scanner apps for iOS devices. Visit our equipment rental and purchase shop here.

Here are our Hardware Recommendations for printing passes, tickets, and more.

What reports and analytics does my organization get?

We offer deep, constantly evolving analytics about your audience. Once you've had a few sales, check out the Analytics section of your event bucket. Detailed analytics include attendee analytics, pass sales analytics, sales analytics, and more.


Can I embed Eventive into my website?

Yes! You can embed pages including the film guide, schedule, and your pass and ticket sales pages directly onto your own website using the Embed Wizard!

Can our event be in a language other than English?

There are many customizable elements of the interface that you can translate into any language or display multiple languages via the Configurator. For example, you can translate buttons, menus, on-screen prompts, and more.

However, there are several underlying system dialogues such as the checkout window that contain English elements that are not yet translatable. The best way to see what you are able to customize is to try it out for yourself! You can request a trial account by filling out this form.

Have any other questions? Send us a message using the blue message widget in the lower right corner of your screen!

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